Tumblr, the NY based, mini blogging or micro blogging service, seems to be reaching critical mass, now hosting more than a million blogs. It’s been described as “the easiest way to share yourself” It’s the essence of the social web – Tumblr has had some high profile blogs get book deals based on popularity along, such as LATFH, and This is Why Your Fat. Smart copy and ideas get a lot of traction, like Wordboner, and Steal Our Ideas. Tumblr has created an entire sub-culture of categorized, sharable content, F***Yeah Tumblrs such as F***YeahBabyAnimals.
If you’re not familiar with it, its like a cross between Twitter and a more traditional blog such as Wordpress or Blogger. I fell in love with Tumblr a few months ago, because its so easy to use and intuitive. It became a way to keep the photos, conversations and links recorded in a timeline. I realised when I started using it that I’m a compulsive sharer, and it became a fun extension of the kinds of things I like in my personal life, a more aesthetic focus than my Wordpress blog where I write about work related subjects
What’s so great about Tumblr then?
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How social media influences trust in advertising
Last week Nielsen released the 2009 Global Online Consumer Survey of over 25,000 Internet consumers from 50 countries. The survey covers degrees of trust consumers have for advertisers/brands. The top 3 are worth highlighting:
* 90% of consumers surveyed trusted recommendations from people they knew personally
* 70% trusted opinions from other consumers posted online
* 70% trusted brand websites
The key takeaway for me is that “strangers” opinions posted online offer as much trust to the consumer as the company website. That can be a glass half full or half empty depending which side of the social fence you sit on.
the customer experience lifecycle of a social brand
With the definition of customer experience lifecycles, marketers can calculate the most strategic influence points on the path to purchase. What interests me is the multiple touchpoints in a customer’s lifecycle where brands who use social media marketing can make a difference to a customer’s experience. I found inspiration in this post on How to define social media strategies by using the customer experience lifecycle
A standard customer experience lifecycle includes the following stages:
Qantas Travel Insider on building a social community
At the Social Media Club Sydney June event panel discussion Do you need an agency to run effective social media campaigns? Karla Courtney – Online Editor Qantas Travel Insider, and @qftravelinsider – represented the client perspective. Karla works client-side and has built a community around the @qftravelinsider Twitter account by engaging in conversations around travel. Watch the video excerpt from the evening.
HabitatUK apologises for Twitter hashtag issue
The post I did on the weekend, How not to use twitter HabitatUK a case study, hit a chord on Social Media Today. It was the most viewed post, and it obviously struck a chord with the Twitter community because of spammers use of hashtags. It was picked up by the Guardian and Sky News. As a consequence, the Habitat press office contacted me this week to apologise for the matter, and asked me to post this on their behalf. Here’s what they said:
iPhone, AFL and social media
Being a big Australian Football League fan, (and Sydney Swans member), I was chuffed when the ultimate AFL application Aussie Rules Live was released. It has pretty much everything you need to follow your team and all the others, including live scores when the games are on.
AFL is a social game, with footy tipping giving you a reason to have a competition between your friends to see who gets through to the top of the ladder. You can extend your network outside of your immediate network to others who are also passionate about sport. It adds another dimension to use a tool such as Twitter to keep in touch with your favourite team for me its @sydneyswans, and your real and online friends live while the game is on.