- May 22, 2009 Social Media Club Sydney plays niceAuthenticity and Transparency in Social Media Part 1 from SocialMediaClub Sydney on Vimeo. We got over the hurdle...
- May 14, 2009 Apple customer service nerdvanaBBeen thinking a lot about customer service since the last post, and the newest "I'm a Mac" ads...
- May 11, 2009 Is it customer service if you’re not a customer?When you're interacting with brands using social media marketing: is it customer service if you're not a customer?...
- May 5, 2009 Jetstar’s 5 cent fail saleLike all Jetstar members who'd opted in to their communications, I was sent 2 eDMs hyping up a...
- April 8, 2009 Too many agencies spoil the brandI find the most successful campaigns or brand strategies has the idea owners (usually the strategic, brand or...
