Tumblr, the NY based, mini blogging or micro blogging service, seems to be reaching critical mass, now hosting more than a million blogs. It’s been described as “the easiest way to share yourself” It’s the essence of the social web – Tumblr has had some high profile blogs get book deals based on popularity along, such as LATFH, and This is Why Your Fat. Smart copy and ideas get a lot of traction, like Wordboner, and Steal Our Ideas. Tumblr has created an entire sub-culture of categorized, sharable content, F***Yeah Tumblrs such as F***YeahBabyAnimals.
If you’re not familiar with it, its like a cross between Twitter and a more traditional blog such as Wordpress or Blogger. I fell in love with Tumblr a few months ago, because its so easy to use and intuitive. It became a way to keep the photos, conversations and links recorded in a timeline. I realised when I started using it that I’m a compulsive sharer, and it became a fun extension of the kinds of things I like in my personal life, a more aesthetic focus than my Wordpress blog where I write about work related subjects
What’s so great about Tumblr then?
Archives for July 2009
How social media influences trust in advertising
Last week Nielsen released the 2009 Global Online Consumer Survey of over 25,000 Internet consumers from 50 countries. The survey covers degrees of trust consumers have for advertisers/brands. The top 3 are worth highlighting:
* 90% of consumers surveyed trusted recommendations from people they knew personally
* 70% trusted opinions from other consumers posted online
* 70% trusted brand websites
The key takeaway for me is that “strangers” opinions posted online offer as much trust to the consumer as the company website. That can be a glass half full or half empty depending which side of the social fence you sit on.
the customer experience lifecycle of a social brand
With the definition of customer experience lifecycles, marketers can calculate the most strategic influence points on the path to purchase. What interests me is the multiple touchpoints in a customer’s lifecycle where brands who use social media marketing can make a difference to a customer’s experience. I found inspiration in this post on How to define social media strategies by using the customer experience lifecycle
A standard customer experience lifecycle includes the following stages:
Qantas Travel Insider on building a social community
At the Social Media Club Sydney June event panel discussion Do you need an agency to run effective social media campaigns? Karla Courtney – Online Editor Qantas Travel Insider, and @qftravelinsider – represented the client perspective. Karla works client-side and has built a community around the @qftravelinsider Twitter account by engaging in conversations around travel. Watch the video excerpt from the evening.